Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track and attach logs.
In-app feedback
In-App Feedback
App → Settings → Help & Feedback. You can attach redacted logs.
Frequently asked
1. Does SafeToSpend connect to my bank account?
No. SafeToSpend never connects to any bank or aggregator. Every entry is added by you, by hand or by snapping/forwarding a receipt. Your financial data stays local-first — that's the heart of our privacy-first design.
2. Is 'safe to spend' financial or investment advice?
No. SafeToSpend is a budgeting and cash-flow management tool and does not provide any financial, investment, or tax advice. It only computes the factual state of your cash flow from the data you enter. All numbers and AI coach answers are for reference only; consult a licensed professional for major financial decisions.
3. Where does the AI cash-flow coach send my data?
When you use the AI coach or receipt OCR, the relevant content is forwarded through our self-hosted server-side AI gateway to an AI model, used only to generate the explanation or recognition result you requested. It is processed on the fly — not retained, not used for training. You're asked to consent in-app before first using any AI feature. See our Privacy Policy for details.
4. How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions. Android: Play Store → Profile → Payments & subscriptions. Cancellation takes effect at the end of the current billing period; Pro features stay usable until then.
5. Can I request a refund?
iOS: file at reportaproblem.apple.com. Android: open the order in Google Play. We honor Apple / Google's refund rules and do not double-charge.
6. How do I delete my account and financial data?
In the app: Settings → Account → Delete account. This permanently and irreversibly erases your account and all associated financial data (entries, buffer pool, virtual paycheck history, and more).